Legacy Notice: This extension is already included as part of the core messaging experience (AI) and is scheduled for deprecation in the near future.Please note: Legacy extensions are no longer actively maintained and will not receive feature updates or enhancements.
The Smart Reply extension allows you to show quick reply options to a user so that they can easily respond to a message. We will always suggest 3 options; one positive, one neutral and one negative. We also add a category, in case you want to skip some suggestions.
When a user sends a message, our Smart Reply extension will add metadata while the message is in-flight. The recipient will receive the message with metadata suggesting the responses.At the recipients’ end, from the message object, you can fetch the metadata by calling the getMetadata() method. Using this metadata, you can fetch suggested responses for the message.