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To ensure a reliable and seamless chat experience while minimizing downtime and errors, certain limits are in place.
The limits may vary based on your subscription plan. If you have any questions, feel free to contact us.

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Groups

  1. Groups with all features enabled can support up to 300 members.
  2. Groups without delivery/read receipts and typing indicators can support up to 100,000 members.

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Users

  1. A single user can join a maximum of 2,000 groups.
  2. A user can have up to 1,000 friends.
  3. Presence subscriptions are capped at 1,000 concurrently online users. Once this threshold is exceeded, presence events (online/offline) will no longer be emitted.

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Messages

  1. Each message, including metadata, must not exceed 65,536 characters (~65KB).

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Voice & Video Calling

  1. For the best experience, a maximum of 50 participants can join a single video call.

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API

  1. REST API calls are rate-limited as follows:
    • Standard operations: 20,000 API calls per minute.
    • Core operations: 10,000 API calls per minute (e.g., creating/deleting users, joining/leaving groups). All other operations fall under standard operations.
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