Interactive Messages - CometChat Docs

An InteractiveMessage is a specialised object that encapsulates an interactive unit within a chat message, such as an embedded form that users can fill out directly within the chat interface. This enhances user engagement by making the chat experience more interactive and responsive to user input.

InteractiveMessage

InteractiveMessage is a chat message with embedded interactive content. It can contain various properties:

Parameter	Description	Required
receiverId	The UID or GUID of the recipient	Yes
receiverType	The type of the receiver to whom the message is to be sent i.e CometChatConstants.RECEIVER_TYPE_USER (user) or CometChatConstants.RECEIVER_TYPE_GROUP (group)	Yes
messageType	The type of the message that needs to be sent	Yes
interactiveData	A JSONObject holding structured data for the interactive element.	Yes
allowSenderInteraction	A boolean determining whether the message sender can interact with the message by default it is set to false.	Optional (Default: false)
interactionGoal	An InteractionGoal object encapsulating the intended outcome of interacting with the InteractiveMessage by default it is set to none	Optional (Default: none)

Interaction

An Interaction represents a user action involved with an InteractiveMessage. It includes:

elementId: An identifier for a specific interactive element.
interactedAt: A timestamp indicating when the interaction occurred.

Goal Completion

A key feature of InteractiveMessage is checking whether a user’s interactions with the message meet the defined InteractionGoal You would be tracking every interaction users perform on an InteractiveMessage (captured as Interaction objects) and comparing those with the defined InteractionGoal. The completion of a goal can vary depending on the goal type:

Goals	Description	Keys
Any Interaction	The goal is considered completed if there is at least one interaction.	CometChatConstants.INTERACTION_TYPE_ANY
Any of Specific Interactions	The goal is achieved if any of the specified interactions occurred.	CometChatConstants.INTERACTION_TYPE_ANY_OF
All of Specific Interactions	The goal is completed when all specified interactions occur.	CometChatConstants.INTERACTION_TYPE_ALL_OF
None	The goal is never completed.	CometChatConstants.INTERACTION_TYPE_NONE

This user interaction tracking mechanism provides a flexible and efficient way to monitor user engagement within an interactive chat session. By defining clear interaction goals and checking user interactions against these goals, you can manage user engagement and improve the overall chat experience in your CometChat-enabled application.

InteractionGoal

The InteractionGoal represents the desired outcome of an interaction with an InteractiveMessage. It includes:

elementIds: A list of identifiers for the interactive elements.
type: The type of interaction goal from the CometChatConstants.

Sending InteractiveMessages

The InteractiveMessage can be sent using the sendInteractiveMessage method of the CometChat class. The method requires an InteractiveMessage object and a CallbackListener for handling the response. Here is an example of how to use it:

const interactiveData = {
title: "Survey",
formFields: [
  {
    elementType: "textInput",
    elementId: "name",
    optional: false,
    label: "Name",
    placeholder: {
      text: "Enter text here"
    }
  },
  {
    elementType: "textInput",
    elementId: "age",
    optional: true,
    label: "Age",
    maxLines: 1,
    placeholder: {
      text: "Enter text here"
    }
  },
  {
    elementType: "Select",
    elementId: "checkBox1",
    optional: true,
    label: "Check box element",
    defaultValue: ["chk_option_2"],
    options: [
      {
        label: "Option 1",
        value: "chk_option_1"
      },
      {
        label: "Option 2",
        value: "chk_option_2"
      }
    ]
  },
  {
    elementType: "dropdown",
    elementId: "gender",
    optional: false,
    label: "Gender",
    defaultValue: "male",
    options: [
      {
        label: "Male",
        value: "male"
      },
      {
        label: "Female",
        value: "female"
      }
    ]
  }
],
submitElement: {
  elementType: "button",
  elementId: "submitButton",
  buttonText: "Submit",
  disableAfterInteracted: false,
  action: {
    actionType: "urlNavigation",
    url: "https://www.cometchat.com/"
  }
}
};



const interactiveMessage = new CometChat.InteractiveMessage(receiverId,receiverType,"form", interactiveData);


CometChat.sendInteractiveMessage(interactiveMessage)
          .then((message: CometChat.InteractiveMessage) => {
             // This block is executed when the InteractiveMessage is sent successfully.
          })
          .catch((error: CometChat.CometChatException) => {
              // This block is executed if an error occurs while sending the InteractiveMessage.
          });

Event Listeners

CometChat SDK provides event listeners to handle real-time events related to InteractiveMessage.

On InteractiveMessage Received

The onInteractiveMessageReceived event listener is triggered when an InteractiveMessage is received. Here is an example:

CometChat.addMessageListener(
  "UNIQUE_ID",
  new CometChat.MessageListener({
      onInteractiveMessageReceived: (message: CometChat.InteractiveMessage) => {
        			// This block is executed when an InteractiveMessage is received.
							// Here you can define logic to handle the received InteractiveMessage and display it in 										your chat interface.
      },
  })
);

On Interaction Goal Completed The onInteractionGoalCompleted event listener is invoked when an interaction goal is achieved. Here is an example:

CometChat.addMessageListener(
  "UNIQUE_ID",
  new CometChat.MessageListener({
      onInteractionGoalCompleted: (receipt: CometChat.InteractionReceipt) => {
          // This block is executed when an interaction goal is completed.
          // Here you can specify the actions your application should take once an interaction goal is 								achieved, such as updating the UI or notifying the user.
      },
  })
);

These event listeners offer your application a way to provide real-time updates in response to incoming interactive messages and goal completions, contributing to a more dynamic and responsive user chat experience.

Usage

An InteractiveMessage is constructed with the receiver’s UID, the receiver type, the interactive type, and interactive data as a JSONObject. Once created, the InteractiveMessage can be sent using CometChat’s sendInteractiveMessage() method. Incoming InteractiveMessages can be received and processed via CometChat’s message listener framework.